At RidgeFlow LLC (“Company”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services.

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1. Information We Collect

We may collect the following categories of personal information:

• Personal Identifiers: such as your name, email address, phone number, or mailing address.

• Business Information: such as company name, industry, and related business details.

• Payment Information: billing address and payment details (collected via secure third-party providers).

• Usage Data: including browser type, IP address, access times, pages viewed, and links clicked.

• Cookies and Tracking Technologies: to enhance user experience and improve performance.

• Phone numbers are obtained through an optional opt-in in order to receive appointment updates.

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2. SMS Consent (How We Obtain and Use It)

We only send SMS/text messages to users who affirmatively opt in. Consent is obtained when you:

check an SMS consent box on our website or onboarding form, and/or

submit a form that clearly indicates you agree to receive text messages from RidgeFlow LLC at the phone number provided.

When you opt in, we use your phone number and your consent status to send texts for the purposes disclosed at the point of opt-in, which may include appointment updates, reminders, service notifications, and customer support responses.

Opting out: You can withdraw consent at any time by replying STOP to any message. Reply HELP for assistance. Opting out will stop future SMS messages except for a final confirmation.

We maintain records of SMS opt-in and opt-out requests to comply with legal and carrier requirements. SMS consent is not a condition of purchase.

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3. How We Use Your Information

We use your information to:

• Provide and manage our services

• Process payments and transactions

• Communicate with you, including support or marketing messages

• Improve and personalize user experience

• Comply with legal obligations

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4. Sharing Your Information

We may share your information such as your phone number with:

• Service Providers: trusted partners who assist with hosting, analytics, billing, and communications.

• Legal Authorities: when required by law or to protect our rights and safety.

• Business Transfers: in connection with a merger, acquisition, or sale of assets.

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your phone number with communications service providers only to deliver SMS messages you have consented to receive.

We never sell your personal information.

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5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access and request a copy of your data

• Request correction or deletion of your information

• Opt out of marketing communications

• Limit or object to certain data uses

To exercise these rights, contact us at [email protected]

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6. Data Security

We implement appropriate technical and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure. Use of our services is at your own risk.

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7. Cookies and Tracking

We use cookies to analyze traffic and personalize content. You can control cookie settings through your browser.

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8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices.

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9. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect data from children.

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10. International Users

If you are accessing our services from outside the United States, your data may be transferred to and processed in the U.S. or other countries.

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11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the “Effective Date” above and, where appropriate, by other means.